Ebay Please Help

[wesew4]

Ok here's my problem the item I was selling on ebay was bought with buy it now in the last say 10 minutes of the auction. Now I receive a email from the buyer saying they supposedly didn't mean to hit the buy it now but to just bid on the item. They're telling me it didn't look like it was going to sell and they think I should only except the beginning price I had on it. I don't feel this is fair to me, I feel like they're just trying to get it for less. I don't really now what to do I want to be fair but I also don't want to be cheated.

[thepidget]

I don't think that's fair, either. I would feel cheated too. However, I'm not too sure what you should do... You should definitely talk to the person about this, and if he/she keeps on giving you trouble, maybe you can report them to eBay. You could also just let the person off the hook, but still, it wouldn't be fair to you. But I think it's pretty hard to confuse the Bid button and the BIN button on eBay, so I'm not really buying the person's excuse. Perhaps you should check the other person's feedback to see if he/she has a negative history. Just my two cents... Good luck.

[Dancing_Queen]

I think they are lying. You dont just hit BIN. You hit it and then it comes to another page saying are you sure you want to buy it now. They are legally binded to that bid and if they do not pay I would report them to e-bay. They are trying to scam you, I had someone try to do this to me once. They ended up paying the BIN price in the end. I hope everything works out for you.

[wesew4]

Thanks everyone that's the way I felt. They wanted to make sure they got the item but they want it at their price.

[EmilyMarie]

I also think the buyer wants out. Too bad! It's hard to confuse where you're clicking when bidding because the buttons are clearly marked. If they give you trouble, report to ebay. Good luck!

[Melissa*Olivia]

I agree with the concensus. I think they are just trying to get the item for the starting price. A lot of people watch BIN auctions (w/o bids) and bid at the last minute hoping to get it for the starting price. Of course, there is nothing wrong with that at all, but it sounds like this person was just trying to make sure that they beat anyone else to the last-minute punch but also wanted to make sure no one bid them up from the starting price or beat their bid.

I'd either hold them to the BIN price and report them as non-paying if they don't pay OR let them out of it with a stern word. Either way, I certainly wouldn't let them have it for the starting price. Were other people watching the auction?

I just started selling 2 weeks ago, after years of being a buyer only. It is weird! Some people are rude, demanding, dishonest and so on -- it's a shame.

[wesew4]

Yes I had 4 to 6 watchers. The second email I received from them they said they thought the start bid was a fair price. I really feel like they are just trying to scam me. I think they should have to pay the price they picked or I'll contact ebay. I've never had this happen before.

[jlogemann17]

I agree- hold them to the BIN price. You might remind them that lots of AG auctions skyrocket in price in the last 10 minutes. There could have been several bids that would have come in. I see things end up going for higher than the BIN in the last 10 minutes because everyone thinks they're the only one watching and they're going to get a deal, then when someone starts bididng against them, the keep bidding and end up paying more than if they had BINed it in the first place. I would be firm, but remind them that a BIN is a binding contract. I suppose you could offer to re-list if they pay the close and relisting fees and see what happens. But you REALLY should not take less than BIN and let them keep the item.

Jo

[dalmatian101]

You don't just accidentally hit the buy it now button! They should pay the BIN price. If you had other watchers it may very well have sold.

[MollyGirl]

Adding my [img]graemlins/money.gif[/img] , they are trying to get the item cheap. I would hold them to the bin price. There is no way they just kind of hit the wrong button, as others have said, Takes more then one click to buy on any ebay auction.

Good luck.

[img]graemlins/smarty.gif[/img] [img]graemlins/smarty.gif[/img]